Our Policies

Privacy Policy

Introduction

At InnerGlow Tees, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or interact with our brand.

1. Information We Collect

Personal Information

We collect the following information when you place an order or sign up for our services:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely and not stored by us)

Device Information

When you visit our website, we automatically collect:

  • IP address, browser type, and time zone
  • Pages viewed and interactions with our site
  • Referral sites and browsing behavior

We collect Device Information using:

  • Cookies: Small data files that enhance user experience. Learn more or disable at www.allaboutcookies.org
  • Log Files: Record site interactions
  • Web Beacons/Tags/Pixels: Track browsing patterns

2. How We Use Your Information

Your information is used for:

  • Order fulfillment (processing payments, arranging shipping, sending confirmations)
  • Customer communication
  • Sending product updates and promotional materials (if opted in)
  • Fraud prevention and security screening
  • Website optimization and analytics
  • Compliance with legal requirements

3. Sharing Your Information

We share your information with:

4. Behavioral Advertising

We use cookies and analytics for targeted advertising. You can opt out via:

5. Your Rights

You have the right to:

We retain order-related data as required by law.

6. Changes to This Policy

We may update this policy as needed. Changes will be posted on our website.

7. Contact Us

For questions or concerns, email innerglowtees@gmail.com.

Return & Exchange Policy

1. General Policy

  • We do not offer free returns or exchanges.
  • Returns are only accepted for faulty or defective items.
  • Items must be unused, in original packaging, and include proof of purchase.

2. Return Process

  • Contact innerglowtees@gmail.com within 7 days of receipt.
  • If approved, return shipping details will be provided.
  • Worn or used items will be rejected and returned to you.

3. Refunds & Store Credit

  • Refunds are issued as store credit or product exchanges (no cash refunds).
  • Processing time: 5 business days after inspection.
  • Sale items are final sale (non-refundable and non-returnable).

4. Late or Missing Refunds

Order Cancellation & Fraud Prevention

1. Order Cancellations

InnerGlowTees reserves the right to cancel orders due to:

  • Product unavailability
  • Incorrect or unverifiable billing information
  • Suspected fraudulent activity
  • Delivery issues
  • Website errors

2. Fraud Prevention

We run security checks, including address and payment verification, to prevent fraudulent orders.

Shipping Policy

1. Processing & Shipping Times

  • Orders process within 5-6 business days (excluding weekends/holidays).
  • Shipping times:
    • India Delivery: 7-8 business days
    • Tracking details provided upon dispatch.
  • High order volumes may cause delays; we will notify you if significant.

2. Shipping Costs

  • Non-refundable and calculated at checkout.

3. Damaged or Lost Shipments

  • If your order arrives damaged or is lost in transit, email innerglowtees@gmail.com immediately.
  • Retain all packaging and provide photographic evidence if applicable.

Final Notes